Legal
Privacy Policy
Last updated: February 2026
Trinx Solutions SRL
1. Data Controller
Trinx Solutions SRL, a company registered under the laws of Romania, with its registered office in Timisoara, Timis County, Romania, is the data controller responsible for the processing of your personal data as described in this Privacy Policy. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Romanian data protection legislation, including Law No. 190/2018. If you have any questions about how we handle your personal data, you may contact us at privacy@trinxsolutions.com.
2. Personal Data We Collect
We collect personal data that you voluntarily provide to us when you interact with our website and services. The categories of personal data we collect include:
- Full name: provided when you submit a contact or inquiry form.
- Email address: provided for the purpose of receiving a response to your inquiry.
- Company name: optionally provided to help us understand the context of your inquiry.
- Message content: the details of your inquiry, project description, or any other information you choose to share.
We do not collect sensitive personal data (special categories of data) through our website. We do not knowingly collect data from individuals under the age of 16. If you believe we have inadvertently collected such data, please contact us immediately so that we may delete it.
- Full name: provided when you submit a contact or inquiry form.
- Email address: provided for the purpose of receiving a response to your inquiry.
- Company name: optionally provided to help us understand the context of your inquiry.
- Message content: the details of your inquiry, project description, or any other information you choose to share.
We do not collect sensitive personal data (special categories of data) through our website. We do not knowingly collect data from individuals under the age of 16. If you believe we have inadvertently collected such data, please contact us immediately so that we may delete it.
3. How We Use Your Data
We process your personal data for the following purposes:
- Responding to inquiries: When you submit a contact form, we use your name, email address, and message content to respond to your inquiry and provide you with the information you have requested.
- Providing services: If your inquiry leads to a business engagement, we use the data you provide to prepare proposals, negotiate contracts, and deliver our software development and consulting services.
- Improving our services: We may use anonymized and aggregated information about how visitors interact with our website to improve its functionality and user experience.
- Legal compliance: We may process your data as necessary to comply with applicable laws, regulations, or legal proceedings.
We do not use your personal data for automated decision-making or profiling.
- Responding to inquiries: When you submit a contact form, we use your name, email address, and message content to respond to your inquiry and provide you with the information you have requested.
- Providing services: If your inquiry leads to a business engagement, we use the data you provide to prepare proposals, negotiate contracts, and deliver our software development and consulting services.
- Improving our services: We may use anonymized and aggregated information about how visitors interact with our website to improve its functionality and user experience.
- Legal compliance: We may process your data as necessary to comply with applicable laws, regulations, or legal proceedings.
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases for processing your personal data:
- Consent (Article 6(1)(a) GDPR): When you submit a contact form, you provide your explicit consent for us to process the data you have entered for the purpose of responding to your inquiry. You may withdraw your consent at any time by contacting us at privacy@trinxsolutions.com.
- Performance of a contract (Article 6(1)(b) GDPR): Where your inquiry leads to a contractual relationship, we process your data as necessary for the performance of the contract or to take pre-contractual steps at your request.
- Legitimate interest (Article 6(1)(f) GDPR): We may process your data based on our legitimate interest in operating and improving our website, ensuring its security, and communicating with potential and existing clients. We carefully balance our interests against your rights and freedoms and ensure that our processing does not override your fundamental rights.
- Consent (Article 6(1)(a) GDPR): When you submit a contact form, you provide your explicit consent for us to process the data you have entered for the purpose of responding to your inquiry. You may withdraw your consent at any time by contacting us at privacy@trinxsolutions.com.
- Performance of a contract (Article 6(1)(b) GDPR): Where your inquiry leads to a contractual relationship, we process your data as necessary for the performance of the contract or to take pre-contractual steps at your request.
- Legitimate interest (Article 6(1)(f) GDPR): We may process your data based on our legitimate interest in operating and improving our website, ensuring its security, and communicating with potential and existing clients. We carefully balance our interests against your rights and freedoms and ensure that our processing does not override your fundamental rights.
5. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected:
- Inquiry data: Personal data submitted through our contact form is retained for a maximum of 2 years from the date of your last interaction with us. After this period, the data is securely deleted or anonymized.
- Client data: If your inquiry results in a business engagement, your data is retained for the duration of the contractual relationship and for a period of 5 years thereafter, as required by Romanian fiscal and commercial legislation.
- Website analytics data: Any aggregated and anonymized analytics data may be retained indefinitely, as it does not constitute personal data.
You may request the deletion of your personal data at any time, subject to any legal obligations that require us to retain certain information.
- Inquiry data: Personal data submitted through our contact form is retained for a maximum of 2 years from the date of your last interaction with us. After this period, the data is securely deleted or anonymized.
- Client data: If your inquiry results in a business engagement, your data is retained for the duration of the contractual relationship and for a period of 5 years thereafter, as required by Romanian fiscal and commercial legislation.
- Website analytics data: Any aggregated and anonymized analytics data may be retained indefinitely, as it does not constitute personal data.
You may request the deletion of your personal data at any time, subject to any legal obligations that require us to retain certain information.
6. Third-Party Services and Data Sharing
We do not sell, trade, or rent your personal data to third parties. However, your data may be shared with or accessed by the following categories of third parties in the course of operating our website and services:
- Hosting provider: Our website is hosted by a professional hosting provider located within the European Economic Area (EEA). The hosting provider processes your data on our behalf and is bound by a data processing agreement in compliance with Article 28 of the GDPR.
- Google Fonts: Our website uses Google Fonts, a font delivery service provided by Google LLC. When you visit our website, your browser may connect to Google servers to download font files, which may result in your IP address and browser information being transmitted to Google. Google's privacy policy applies to this data processing. For more information, please see Google's Privacy Policy at https://policies.google.com/privacy.
- Professional advisors: We may share your data with our legal, accounting, or other professional advisors as necessary for the operation of our business.
We do not transfer personal data outside the EEA unless adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
- Hosting provider: Our website is hosted by a professional hosting provider located within the European Economic Area (EEA). The hosting provider processes your data on our behalf and is bound by a data processing agreement in compliance with Article 28 of the GDPR.
- Google Fonts: Our website uses Google Fonts, a font delivery service provided by Google LLC. When you visit our website, your browser may connect to Google servers to download font files, which may result in your IP address and browser information being transmitted to Google. Google's privacy policy applies to this data processing. For more information, please see Google's Privacy Policy at https://policies.google.com/privacy.
- Professional advisors: We may share your data with our legal, accounting, or other professional advisors as necessary for the operation of our business.
We do not transfer personal data outside the EEA unless adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
7. Your Rights Under the GDPR
As a data subject, you have the following rights under the GDPR. You may exercise any of these rights by contacting us at privacy@trinxsolutions.com:
- Right of access (Article 15): You have the right to request a copy of the personal data we hold about you, along with information about how we process it.
- Right to rectification (Article 16): You have the right to request the correction of inaccurate personal data or the completion of incomplete data.
- Right to erasure (Article 17): You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the processing is unlawful.
- Right to restriction of processing (Article 18): You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
- Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Right to object (Article 21): You have the right to object to the processing of your personal data where the processing is based on our legitimate interest or is carried out for direct marketing purposes.
- Right to lodge a complaint: If you believe that our processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), located at B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest, Romania, or via their website at https://www.dataprotection.ro.
We will respond to your request within 30 days of receipt. In exceptional circumstances, we may extend this period by an additional 60 days, in which case we will inform you of the extension and the reasons for the delay.
- Right of access (Article 15): You have the right to request a copy of the personal data we hold about you, along with information about how we process it.
- Right to rectification (Article 16): You have the right to request the correction of inaccurate personal data or the completion of incomplete data.
- Right to erasure (Article 17): You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the processing is unlawful.
- Right to restriction of processing (Article 18): You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
- Right to data portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
- Right to object (Article 21): You have the right to object to the processing of your personal data where the processing is based on our legitimate interest or is carried out for direct marketing purposes.
- Right to lodge a complaint: If you believe that our processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), located at B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest, Romania, or via their website at https://www.dataprotection.ro.
We will respond to your request within 30 days of receipt. In exceptional circumstances, we may extend this period by an additional 60 days, in which case we will inform you of the extension and the reasons for the delay.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL protocols.
- Secure storage of personal data on servers located within the EEA.
- Access controls to limit access to personal data to authorized personnel only.
- Regular review and updating of our security practices.
While we take all reasonable precautions to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal data.
- Encryption of data in transit using TLS/SSL protocols.
- Secure storage of personal data on servers located within the EEA.
- Access controls to limit access to personal data to authorized personnel only.
- Regular review and updating of our security practices.
While we take all reasonable precautions to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal data.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. If we make material changes that affect the way we process your personal data, we will provide prominent notice on our website prior to the changes taking effect.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Trinx Solutions SRL
Timisoara, Timis County, Romania
Email: privacy@trinxsolutions.com
We aim to respond to all inquiries within a reasonable timeframe and no later than 30 days from the date of receipt.
Trinx Solutions SRL
Timisoara, Timis County, Romania
Email: privacy@trinxsolutions.com
We aim to respond to all inquiries within a reasonable timeframe and no later than 30 days from the date of receipt.
If you have any questions about this document, please contact us at contact@trinxsolutions.com